Returns & Exchanges

At Khadi Natural, we strive to ensure you are completely satisfied with your herbal wellness purchase, offering a hassle-free 15-day return policy for unused and unopened products. If your order arrives damaged or incorrect, we are committed to providing a swift exchange or full refund to maintain your trust in our natural formulations.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our customer support team within 15 days of delivery to submit a return request with your order ID and reason for return.

• 2.
  Quality Verification

  Upload clear photographs of the product and its original packaging to help our team verify the condition and authenticity of the Khadi Natural items.

• 3.
  Secure Packaging

  Once approved, securely pack the unused products in their original boxes with all tags and seals intact to prevent damage during the return transit.

• 4.
  Refund Processing

  After our warehouse receives and inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.